Quote:
Originally Posted by GH85Carrera
My wife's best friend is married to a man that owns a welding shop. He regularly builds custom trailers, and installs special equipment on it and delivers it to a client. He also carries a large gas powered welder in the bed.
He paid nearly 80K on a Ford F350 and loved it. One day after just 6 months of ownership he was delivering a trailer and the dash just looked like a Christmas tree and he pulled over, and needed his buddy to let him borrow his pickup to haul the trailer to the client and the dealership picked up the pickup. They had it for several months trying to figure it out. They were sure it was fixed, but he went to get it, and on the drive home it did the same thing. The dealership knew he was not going to be happy, so they ended up swapping out that truck, for another brand new pickup for just the cost of the new license tags and taxes.
The second truck has been great and he has a lot of miles on it. The dealership said that Ford wanted the truck shipped to them to figure out just what was wrong. The did not know if it was computers or mechanical. He never heard any more on it, and since it was not his anymore, he did not care.
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IMHO - Ford owes him for being put out. At a bare minimum they should have paid for the taxes/etc. I assumed they provided a vehicle while they were trying to make a fix. To make a product that can't be diagnosed at the dealer is unforgivable. To hand the vehicle back saying it is fixed and it was not fixed (did they test drive it?) is even more unforgivable.