[tdw28210]

Originally Posted by tdw28210

Not sure about the rest of the country but I imagine it is the same everywhere. The last mile of delivery is effectively done by what amounts to a local franchisee - not full blown FedEx employees. I learned this when a $1200 tool that was supposed to have been delivered and signed for by me never showed because the driver actually stuck it in the mail box. I called FedEx telling them no dice on the delivery and was patched through to a local FedEx guy who "owned" the routes that covered my property. That may help explain the less than stellar service for some of us and the crazy tracking results we see. I've had packages from all the major services (USPS and DHL being the worst) be scanned and re-scanned for days at local stops. For me, UPS is the best in terms of deliveries. Not sure, but I don't think UPS sells their routes.

Welp, I had to jinx myself. I have a sensitive UPS package floating around somewhere now, full of personal financial information. It was supposed to arrive at my house at NOON today. It's for a real estate closing on Monday. I am leaving tomorrow for Florida in the early AM. UPS is reporting it was delivered at 9:50 PM (just 10 hours late) to my front doorstep. I was sitting literally 10 feet from the front door at 9:50 PM tonight. Nobody came to the front door. I suspect the driver is straight up lying because he was just "over it" for the day or he delivered to a different house. So I then call the UPS robo-support number and after 3 minutes on mindless questions I get patched through to what I am guessing was a polite guy in the Philippines. "file claim" he tells me. I say, "your driver is probably still in his van. It is only 20 minutes later. Please call him". "sorry, I can't call him. Open an account an file a claim". Ha, like THAT solves my problem. I already went out in the dark and the rain to check my neighbors front steps. Nope, not there. Probably looking at creating a second set of papers and Saturday delivery and hoping somebody isn't rifling through sensitive financial documents as I write this.