Quote:
Originally Posted by asphaltgambler
The problem with dealers are the admin costs to cover the overhead. Just like the health care industry.......it's not the doctor's - it's everything on top of the doctor's fee...
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I recently had a similar conversation with someone about home repair contractors. The person lamented that everyone who was reportedly affordable was never available or didn’t return calls. The ones who did weren’t affordable.
The former, is likely self performing his work and is returning calls between jobs or after work. If he’s both good and reasonable, he’s busy enough servicing existing customers which doesn’t leave him much time to attend to new customers.
The latter, likely has a support staff and is always looking to add new customers because they can hire more mechanics when needed.
If I speak to my local mechanic by phone, it’s because he has his Bluetooth in his ear while he’s in the bay. If I want to talk to him while he’s not spinning a wrench or organizing parts, I have to stop by. If insisted he have an admin staff or service writer, he wouldn’t be as reasonable as he is.