[masraum]

I don't drive for Uber or Lift.

I did, however, years ago do IT support for businesses (supported Cisco equipment) which was 99.9% large-ish businesses, government, etc..., not the general public. And for every "ticket" that you solved, an email was sent asking the person that you helped to rank you on a 1-5 scale across several aspects. I remember one particular case where I got a call. The guy described the issue which was well known. I think we spoke for 60-90 seconds, and I was able to provide the guy with the (simple) solution to his issue. My survey results were all 3. I asked the guy what the problem was with his service, why the results weren't 5s. His answer was that the issue was too simple to warrant 5s. I (and pretty much everyone else in the same job) would at times get surveys that were all 1s. In some cases, that was because the person was pissed off (which may have had nothing to do with the support that they received) and gave all 1s (really, the odds of us not being courteous were REALLY slim) or maybe they misunderstood and thought 1s were good (instead of 5s). Trying to keep your rating 4.60 or better wasn't too tough, but an all 1s review would kick your butt.