Hi everyone,
Just wanted to chime in and let you know that we've been discussing your concerns with the front-end site refresh with our tech team, and it isn't falling on deaf ears. I just wanted to give you an update on and touch on some things in regard to our website:
We're working hard at trying to improve the site experience behind the scenes based on feedback we’ve received. The surveys are incredibly helpful, and we are in process of updating the header after listening to your suggestions- search is more prominent now along and sections are now much easier to find. If you want to vote on the final design, help us out here!:
https://www.pelicanparts.com/support/design_survey.htm
And if you want to provide more detailed feedback in a way that’s most helpful for our developers as it digs into specific pages, you can do so here: :
https://www.pelicanparts.com/support/new-look-2021.htm (this also helps report bugs like the iPad issues that should now be fixed).
Just to provide a little more background on why the site was updated and what should / shouldn’t have changed:
• The reality is that our previous site wasn’t up to snuff with things like ADA laws and the Mobile experience.
• We now have a responsive site, something the previous design couldn’t accommodate.
• This was a front-end update only. That means that all the back-end functionality – your project list, search, etc. – has NOT changed from what it was before.
• Search in particular hasn’t changed at all. It works exactly like it worked before the design update. That said, we know it needs an upgrade, especially as more and more parts have been added to the catalog. Some good news – the tech team is working towards implementing a solution that makes searching for parts more accurate, and they want to hear how you search for parts (entering part numbers, typing brands, typing specific items, etc). Let me know and I’ll pass it onto the tech team – this will help us work towards a better and more efficient solution.
The new look is just like getting into a new car, and we expected that it would take some time to get acclimated to. We’re also continually working behind the scenes to improve what isn’t working well.
RE: a couple other specific things I saw called out:
• Sebscst – iPad bugs have been fixed. Can you try again and let us know if the prior issues are resolved or if you see anything else?
• nzporsche944s2 – glad you like the ‘add to cart’ function being a bit more streamlined!
• tops911 and DaddyGlenn– we had to have a certain amount of spacing to be ADA compliant but we are looking into whether we can get more parts shown on a page while holding to ADA compliance rules.
• stevej37 – interesting, we don’t do catalogs right now, wonder who that was from?
• Soterik – Tom Gould, one of Pelican’s original founders alongside Wayne, heads up our product team. I’ll let him know about Cibie parts not showing up, and also I’ll let our tech team know in case it’s an IT thing, and feel free to e-mail Tom directly too so that he has your most current parts and price list. After 25 years, we feel lucky that Tom is still with us guiding the parts catalog.
• Geronimo – if you ‘Select Your Vehicle’ at the top of our homepage, it will lead you to the Parts catalog specific to your ’86 Carrera – something like this (assuming it’s a Coupe:
https://www.pelicanparts.com/catalog/SuperCat/0810_catalog.htm).
• Nickshu – this might be a bug. Again, none of the back-end functionality was supposed to change. Can you e-mail screengrabs and details to
events@pelicanparts.com so we can forward to the tech team?
• Paul_Heery – same comment, none of the back-end functionality changed. If you could build a Shopping Cart and Project List before, you should still be able to do it now in the same way. If you can’t, please help fill out our survey or send screen grabs to
events@pelicanparts.com so we can forward to the tech team as it might just be a bug.
• DaddyGlenn – Project List is not supposed to have changed, the design was front-end only, any back-end functionality is the same. If you are running into issues, please help fill out the survey as that goes to our tech team or e-mail us screen grabs (to
events@pelicanparts.com) if it’s a bug. E-mails are easiest as we can just forward those to the tech team.
As always, you can also post more feedback here I’ll try to get you the information you need. Thanks everyone for your patience and understanding as we get through what was a necessary site update for ADA compliance and mobile responsiveness reasons!
Eric