[matthewb0051]

I had a pretty ugly conversation this week with a family member of a client. They are trying to help which is nice. However, the perceived shortcoming they had of my service was because they assumed something was being done when it had not been discussed other than in general terms and certainly not paid for.

That's a long way of saying their version of a prior discussion was one thing and mine was another. So just a misunderstanding of scope of work and also of how the justice system operates. Add in that some of the discussion was telephonic and some was via text.

I did pretty good keeping my cool while the guy kept right on swearing at me. I told him at one point his actions were very rude and not helpful. He finally calmed down. (the actions in this line of text is a new thing for me, usually I'd just give it right back)

In the end the guy actually apologized. I was a bit surprised since in my experience that is a rare occurrence.