[vash]

i believe in my heart a companies customer service is directly proportional to how much you want to vomit when you damage something.

my lifetime CS warranty experience was Leica. i was deer bowhunting in AZ. crawling around, on my belly in rocks. binoculars around my neck in a chest harness. i must have let the glass slip and it bungeed down to the rock. right smack dab in the middle of a lens was a thumbnail sized chip in the glass. i noticed it when i got home and was cleaning them to be put away. i didnt believe it. i tried to wash off the chip!!(thinking it must be a smudge) maybe soap will help!! NOOOOOO!!! i seriously got faint and wanted to vomit.

next day, i went to the shop i bought them at. the salesman remembered me, and i showed him. it took them to the balcony without saying a word and look thru them. he came back and said, "dang, i can see the distortion in the lens!" he took $45 from me for shipping and sent them back ot the motherland. "he said, i sell a lot of binoculars, let me send them in and do all the talking"

i got them back in two months. the entire time not knowing if they were gonna fix them or not. me and the salesman opened the box together. YAY>>>total repair. i even got a note saying something about how they loved how i use the binoculars like they intended, but to be more careful next time.

i'll buy another pair if these ever get lost or stolen.