Quote:
Originally Posted by vash
i believe in my heart a companies customer service is directly proportional to how much you want to vomit when you damage something.
my lifetime CS warranty experience was Leica. i was deer bowhunting in AZ. crawling around, on my belly in rocks. binoculars around my neck in a chest harness. i must have let the glass slip and it bungeed down to the rock. right smack dab in the middle of a lens was a thumbnail sized chip in the glass. i noticed it when i got home and was cleaning them to be put away. i didnt believe it. i tried to wash off the chip!!(thinking it must be a smudge) maybe soap will help!! NOOOOOO!!! i seriously got faint and wanted to vomit.
next day, i went to the shop i bought them at. the salesman remembered me, and i showed him. it took them to the balcony without saying a word and look thru them. he came back and said, "dang, i can see the distortion in the lens!" he took $45 from me for shipping and sent them back ot the motherland. "he said, i sell a lot of binoculars, let me send them in and do all the talking"
i got them back in two months. the entire time not knowing if they were gonna fix them or not. me and the salesman opened the box together. YAY>>>total repair. i even got a note saying something about how they loved how i use the binoculars like they intended, but to be more careful next time.
i'll buy another pair if these ever get lost or stolen.
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That's great, Especially that they knew what it was.
I tend to be honest bout things, My roomba fell of the stairs, It was not a warranty discussion.. I told em up front , hey, the little bastard fell 9 feet down on a ceramic tile.. own fault, forgot the virtual wall and forgot to clean it's sensors. Just need options to repair.
I do not expect warranty or insurance to cover me for own mistakes.
But it's nice when they appreciate honesty and do you a solid.
Irobot was pretty chit tho.. took forever to get an answer, they ignored what I had said and wasted my time.. "We wanna do a full investigation on this to see if the robot is at fault"
ffs it's not.. I told you what happened. I messed it up. Just need a new part.
They go, you can send it in, 50 euro inspection charge then we tell you what's the repair cost is out of warranty
Told em to go pound sand
in the end i got the part for 49.99 euro on the grey market And the tard-bot is back in business.. All they did .. was waste my time.
To bad, becaus the product itself is pretty good and durable..
IT fell 9-10 feet vertical on a tile floor.. and isn't totalled.. go figure.
