[masraum]

Originally Posted by Eric 951

happened last week at Denver airport with Hertz. the employee, in stilted English, said "leave key and go" I asked "what about a receipt?" he said "email"
I made sure to photograph the drop. I complained in the Hertz follow-up emailed survey and they actually responded, apologized and sent me a link for receipt.

I rent a lot of cars--worst was 3 years ago in Key West when Budget claimed I never returned the rental and I received a certified letter indicating it was overdue(by a month). Took a few phone calls to get that sorted

I had something like that happen a long time ago. "you never returned the car." "Has the car been rented since I rented it?" "Yes." "then I must have returned the car, but someone on your side failed to check it back in." "Oh, yeah."