Quote:
Originally Posted by Rick Lee
.... i finally used LinkedIn today to find a boss at Verizon...
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Was at Snowmass with the family over the Christmas break.
The "kids", 18 and 21, wanted to try snowboarding so we bought them lessons. The lesson area for Snowboarding is not on the lower mountain like virtually every other lesson at any other slope, it's a gondola ride to mid mountain.
Mid mountain also has a scenic outlook that people not skiing will go check out.
Wife and I decided to bag on a day of skiing but the kids wanted another lesson so fine, we traded the day of lift tickets for more lessons.
Wife and I decide we want to go watch the lesson but now we need to buy a single scenic view lift pass which was like $120 per person or something ridiculous like that. I'm already dropping a couple grand a day at this place so that was just insulting.
Tried speaking with the staff to appeal to their logic, it's snowing like crazy, visibility is like 30 ft max so it's not like we are trying to get a free scenic view cause there is none, they can see my account activity and know we are not skiing, have returned our equipment already and the kids are in lessons. All no go so I'm pretty annoyed but whatever.
Wife and I take free chair that takes you between the two retail areas and we share it with a nice old woman who it turns out had just dropped her 9 yr old granddaughter off for a lesson but was forced to pay for a gondola pass to do that.
I was pretty pissed at that.
Went on LinkedIn and found the VP of Operations. Sent her a nice courteous note about what we had experienced and while I disagreed with their policy I accepted it.
BUT, the grandmother being forced to pay to deliver her minor to a lesson was inexcusable. It was extortion. What Grandmother would let their 9 yr old grandchild take a solo ride half way up the mountain to a crowded area and have to find her lesson among the throngs of people up there. I reminded her what a massive liability issue they may be exposing themselves to with their policy and that their staff should be empowered to make judgement calls.
She actually responded. She already knew about my situation, I'd spoken to several people pleading my case. She was concerned about the Grandmothers situation and promised me they'd figure out who she was and refund her and that they would revisit their policy because yeah, it was kinda F'd up.
So sometimes it works.