[A930Rocket]

The homeowner did not want to pay the monthly fee for the modem/router and bought a modem from Best Buy. It connected to a switch.

When I checked on my phone for Wi-Fi, I was able to log on, but it said “no Internet connection”. In my laymans mind, it’s telling me that I’m connected to the Wi-Fi, but they do not have Internet.

It was working a few days ago, but a landscaper hit their cable, which supposedly was fixed. The guy from the ISP came out and said I can connect but I’m not getting a signal. There is no internet but everything‘s OK. He said the WAP was defective. If there’s no Internet at the modem or switch, there won’t be Internet at the WAP.