[fastfredracing]

Last October , my furnace went out . I called the company I regularly use, they are usually stellar
They could not get here for 14 days, so I waited, and burned wood, and ran electric heaters. I assumed they were short staffed like everybody else at that time.
They showed up and monkeyed around for a few hours .
They suggested I needed a deep clean , and even though that was the first thing I did when it went out, along with replacing the filters, and cleaning the nozzle , I agreed to let the pros have a go at it .
2 hours later, it still will not run, then they threw the parts cannon at it, trying every different size nozzle, replacing the fuel feed line, the sensing eye, and messing around with air and fuel flows
They still could not get it to work, and could not get back out for another week . 2 guys came out this time. 2 hours later, furnace no worky .
I suggested to them, that I need heat, and lets just replace the entire gun/ burner unit (oil furnace ) and not mess around any more .
They said they wanted to try one more thing. Another week passes before they show. We are now into November, and its getting cold .
I was not home when they came this time, but my wife said they were here for another hour and a half and still could not get it to light .
Getting frustrated, I called another company , they showed up the next day , diagnosed my problem as a bad controller, installed it. $400.00 and he was gone in 2 hours. Furnace worked great the rest of the season .
Just last week, I got an invoice for $1100.00 from the first company for their diagnostic time and materials . They never sent me any type of invoice before. I remember expecting to see one but it never came
Im the kind of guy who values people in the service business , and being a wrench, I completely understand , sometimes things can be tricky to diagnose, but cmon man.
Id never hand someone a 1k dollar bill at my shop for replacing a bunch of low hanging fruit parts) and leave them with a car not running .
I feel like I should pay them for a service call or two, but none of the work they suggested repaired my furnace and it is now almost 10 months later . Still, even giving them half the invoice for a non working furnace kind of grinds my gears, but I would do it , just to keep the relationship in good standing
What do you guys think ?