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I’ve run several dealer service departments and I can promise you that we never took a vehicle in and waited even so much as a day to work on it, much less a week.
There may be good mechanics at the shop but whoever is running it has his head up his ass.
Don’t call, stop in in person and get the story of why they told you to bring it in over a week ago and haven’t touched it yet. Then make a judgment as to whether you can trust them to actually get the damn job done on time.
Personally, I’d already be looking for another shop that’s better organized.
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