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I have had a good experience with the parts guy at my local dealer. He went to great lengths to find the little snap things that the convertible boot attaches too. Even with special order parts I don't pay until they come, that way if its not right, he sends it back as a "mistake order", instead of sticking me with it.
He is an avid motrocycle rider and we have had many conversations about bikes.
I do not go there very often (always use PP) only to find special hard to get items, and he has always treated me right. I of course ask for him by name, and if he is off or not there, I go back later.
With regards to service, hell would have to freeze over before I took my car there.
Bill
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