My recent purchase from Tire Rack was likely my last. And it really wasn't Tire Rack that made the purchase sour, but rather it was the sorry local UPS hub. My tires sat at the hub 10 miles from my home for 5 days after arriving from Tire Rack's hub to the local hub in less than 12 hours. I had to get Tire Rack to hustle the local UPS hub for me (good luck getting ANY response from UPS via online or phone) and in the end Tire Rack refunded me $50 on the deal.
And then there was the installation. I didn't use one of their "installers" but opted to take my very nice 16" 6 and 7" Fuchs to the ghetto rim dealer that sells and mounts tires on 26-32" hooptie ride wheels. Figured they would have the best tire machines that won't scratch up those bling bling hooptie wheels to mount my new tires and have them balance them as well. Of course the stick on weights were in 3 or 4 different spots around the inside of the wheel and some weights were actually stacked on top of each other.
and NONE of them actually stuck to the wheels. I told them that was garbage and they needed to calibrate their balancer. Paid my $100 to get out of the ghetto without getting shot. Took them elsewhere to get balanced. Another $100. Put them on the car myself in my garage. It was just a hassle. At least this time I didn't get the "why didn't you buy the tires from me?!" runaround. General G-Max RS tires supposedly made under the guise of Continental and required 3 to 5 ounces per wheel to balance. The 11 year old Hankook Ventus V-12's they replaced balanced with less than one ounce per wheel. Hunter road force balancer didn't indicate any advantage of moving the tire around the rim.