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I am Global Services with United (for how long I do not know as global travel has really slowed down) and had I been in your shoes, I would have reached out to United and given the FA kudos for how she handled a difficult passenger. I have done that a few times, also when I feel like I have gotten exception service.
As for the drinks, I rarely if ever drink on a plane and I can get free drinks no matter where I am sitting. Going to Las Vegas with buddies for a hockey tournament being the exception, because we are not driving, but typically when I land I am either driving my vehicle or a rental.
I have seen folks put down the drinks though, however talking on the phone is one of the biggest drivers for upset people on planes I have found. Thank god you can't do that in the air.
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