Quote:
Originally Posted by 911boost
I am Global Services with United (for how long I do not know as global travel has really slowed down) and had I been in your shoes, I would have reached out to United and given the FA kudos for how she handled a difficult passenger. I have done that a few times, also when I feel like I have gotten exception service.
|
I did say that to the FA as I left the plane. She did the right things.
Somewhere around here, I still have a letter from the President of Pan Am. About 2 weeks after Lockerbie, I was flying back to the US from India, in Business Class. Flight was a good 6+ hours late leaving New Delhi. A Family nearby were not happy that their "Non-vegetarian Indian Meals" were not on the plane. the FA was extremely professional.
I found the pursor and asked for the FA's name. He was concerned she did something wrong. Nope, I said she was extremely professional under terrible circumstances. I was writing a letter to the President of Pan Am. I'm sure the President of an Airline gets a LOT of nasty mail. I bet my letter was one of the few rays of Sunshine. I hope that FA received more than just an "attaboy".