[matthewb0051]

One more USAA thing. About 2 years ago our son wrecked his car and we weren't going to have it fixed. I was just using our USAA towing policy to have it taken to my BIL's dealership for storage until the junkyard guys picked it up.

First, USAA couldn't get it through their thick skulls that I was in Virginia, where we lived at the time, and the car was in Texas where the kid was in college.

Then they lost the car. Yes lost it. I gave specific instructions and seems no one could follow them. 'But sir, that dealership doesn't have a body shop'. No kidding, I know that, just for storage. So the tow guys took it back to their yard. About 6 weeks later I get a notice that XXX hundreds of dollars were due for storage fees. USAA hadn't even followed up to see if car was towed to its designated location. Numerous calls for hours and demands to speak to a grown up. They finally got to the bottom of it and paid the fees. It was maddening.