[deanp]

Let's say you order from an online vendor. The product is shipped and delivered to the shipping address provided.

FedEx Ground takes a picture of the delivery (like Amazon Prime) that clearly shows the product was delivered correctly.

The box is not there when you go to retrieve it.

Do you expect the company to reship the product at their cost even though it was delivered to the right address?

Now let's say there were two packages shipped from the same company, one is delivered in the early afternoon, and the other is delivered six hours later. There are pictures of both deliveries, and both boxes are missing. Do you expect the company to reship both at their cost?

Is your outlook different if you are the company that shipped the product versus the customer?