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I got to play scavenger hunt today.
We had a drive fail in a Dell storage array last Friday. If things work like they're supposed to, they would send us a drive Friday and we would install it Monday, but that didn't happen.
I called them Monday to chew them out, and they "sent" a drive via UPS Logistics. Not the same as UPS, this is a separate unit that finds a contractor to deliver the part. Often we will get it the same day.
I checked yesterday, and UPS Logistics decided to send the drive via FedEx. The problem is, they never dropped the drive off to be shipped. This drive was coming from De Pere, WI, near Green Bay, the other side of the state.
Called Dell again Tuesday, they went to UPS Logistics again, this drive coming from Des Moines IA. The courier never picked it up Tuesday. It was snowing, maybe they didn't want to drive that far in a storm.
This morning Dell tried again, sending a drive from near Chicago. That didn't get picked up until around 11:00 this morning.
Meanwhile, the FedEx shipped drive was out for delivery by 10:30. 10:30 came and went, no drive, now tracking showed "end of day". By this time the Des Moines drive was also on the way. Got a "delivered" email around 11:30 for the FedEx drive, but I can't find it. Looked on the table by the front door where stuff was usually left. Somebody's Jimmy John's sandwich was there, but no drive. Nothing by the loading dock either. The picture attached to the delivery doesn't even look like our building. Great. I walked over to our main building, realized all the door frames on that building are a light green, so it's not there either. There's two other buildings on this campus, one is a block or so away, and the other we're leasing space from the building owner. I called the front desk at the building where we're leasing space, and yes, she did have a box from Dell. Never mind their address is completely different from ours, way different number, different street. But I suppose the delivery guy saw our company name on that building's sign, and there's only a small sign in front of the building I work in, and he missed it. About 2:00 the Des Moines drive showed up. Checked at 4:30, still no drive from Chicago. Maybe it will be there tomorrow. Maybe someone will steal it.
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