Quote:
Originally Posted by Porsche-poor
good luck. More often than not they don't care.
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In the past I have hit brick walls with regular customer service. Those folks get paid the same regardless of customer happiness. I will talk to customer retention. I just call the switchboard, and one option is to cancel service. Customer retention people have the power to had out discounts, and they are paid for keeping a customer to stay as a customer. They want my business.
I give kudos to the employees that tried and were good at the job. I will let them know that the dispatch sent me two incompetent dummies, and sent them with no equipment. Those folks need more training.