My '10 Cayenne was backed into by some kind of big truck, like a DPW, while parked in Boston. Front bumper pushed in and creased, signal light broken, wheel liner even cracked. I was concerned about reporting it thinking they'll just raise my rates after the work in completed. They said since it was parked, not my fault, rate won't go. We'll see.
The whole process was incredibly easy and the customer service part was outstanding. Great communication via text and email. My policy has a rental car option and that needed to be extended, they took care of it, no extra charge. All in all great experience.
I wish i could say the same for Baystate Collision Center in Braintree, MA. They were overall terrible. I opted to use my own repair shop vs. Geico and chose a Porsche Certified shop that my friend had used for his 996 and he said they did a good job.
Job was to be replace bumper cover and paint. I also asked them to, at my expense, wire in Carrera horns and to touch up a pretty big chip above the windshield. They didn't wire in the horns because "it would mean running a wire across the front of the truck" and I just noticed they didn't do the chip.
Worse than than, take a look at the color of the bumper. Here's where I F'ed up. When I got the truck we met at the back of it and mostly talked about them painting the entire truck later this summer, i didn't even think about looking at the bumper. Well, here it is. And I paid $14/hour over what Geico pays (MA set rate) to have a Porsche Certified Repair center do the work.
