[ckissick]

I posted in December about putting down our beloved 16-year old mini Aussie, Teddy. We had just received a large bag of kibbles for him from Chewy. We informed them about the sad reason we didn't need it anymore and asked what we can do. It was still in the box. They gave us a full refund and asked us to donate the food to the nearest animal shelter. That was nice enough, but a couple days later we received a beautiful bouquet of flowers and a nice hand-written letter of condolence. Now that's good customer service.