[jyl]

Well, so far it is difficult for me to praise CenturyLink. Technician scheduled to come for install yesterday (Friday) in 8:00 am to 4:00 pm window. Multiple texts and emails sent to me confirming this. Then narrowed to 8:00 am to noon window. Then no one shows up. 2:00 pm contact CenturyLost (via chat, that seems to be only practical way), they say is 8:00 am to 5:00 pm window, so I continue waiting. 5:30 pm contact them again, get shifted between departments, wait in 40 person queue, their systems can't seem to direct business vs residential iquiries to the correct department. Finally CenturyBrainless say there's a problem with the order so no one came. What is the problem? Unknown, have to speak with "Dedicated Team" tomorrow. Yes, they confirm, on Saturday. So here I am in the office Saturday morning on hold for that team. On my third - no, fourth - no, fifth - department. Update, CenturyMoron says "Our engineering teams are working on your location. Additional work needs to be completed before completing installation in your premise. As soon as works are completed, they will contact you and reschedule the installation." So I ask, is this going to take days, or weeks/months, because if its the latter then I'm going to terminate and get a refund. CenturyPutz says they don't know, and can't answer, because the correct team is not available until Monday.

They say that generative AI will wipe out >2MM customer service / call center jobs in the US. At times like this, I couldn't care less GRRRR