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Answering the phone will be the next big thing for customer service calls. Instead of calling mega corp and the call routed to India and a person with an accent so heavy that can't be understood, AI will be answering the call, and it will have to figure out human accents and try to solve problems.
It will still be a few years out before AI has learned enough accents and speech patterns to understand the questions. I was in Plymouth Mass. and trying to communicate with a parking lot attendant and I only understood only every other word at best. I finally threw up my hands and told him I was just going to turn around and leave and he nodded. His accent was just gibberish to me.
AI will have a hard time with it as well.
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Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
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