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Moving the service is the only big stick you have.
Call another service provider and tell them what you have and what you pay. See if they will match or beat the price. Tell them about the issues you are having, and you want it truly fixed. If you are not under a contract, bail out and change providers.
I started with a locally owned and operated company. They were bought by a bigger company, and they were bought by a bigger company and then ADT bought them. Now I am suddenly with ADT and I may yet find another local company to switch to.
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Glen
49 Year member of the Porsche Club of America
1985 911 Carrera; 2017 Macan
1986 El Camino with Fuel Injected 350 Crate Engine
My Motto: I will never be too old to have a happy childhood!
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