Quote:
Originally Posted by hcoles
Documentation is the last thing on the priority list when developing a product.
The writers are often not the engineers that developed the product.
It's like here write the manual. Can we get a sample of the product and time with the engineers?
No, they are busy with the next product.
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Actually, having the engineers write simple set up and use documentation, (which is different from technical documentation) is how we end up with poorly written instructions.
For one, they think differently than the average user and two, their familiarity with the product leads to them ignoring stuff that from their perspective "should be obvious".
We always had a dedicated writer for instructions who developed those instructions from the point of a first time user.