Quote:
Originally Posted by hcoles
We had that (dedicated writing group) also but they were continuously frustrated by not getting access to the engineers or the product....
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This is why I don't like engineers to create end user instructions.
If we are talking about a mid 6 figure or 7 figure enterprise solution it's going to come with a team to lead the integration so documentation is less critical.
For end user products if access to the engineers is required to write instructions then, in my experience, there was little to no product management and it's a flawed product.
Engineers left to their own devices don't create end user friendly products.
It's like cars.
How often are we frustrated by a DIW repair that should be a 5 minute thing but turns into hours of frustration because of the design.
It's what we get when engineers who are only concerned with how it's built are left to their own devices.
A mechanic, whose concern is taking it apart and putting it back together, being involved in the design would yield a radically different end result.
Modern day automotive engineers should be forced to do a 2-3 year apprenticeship swinging wrenches before they are allowed near a drafting table.