[Dantilla]

I like walking into my local bank where they know me by name.
There have been a couple instances where it has been a big advantage to look at their eyeballs face-to-face so there is no chance of being put on eternal hold, or transferred back and forth between unhelpful minions on the phone.

Big, national banks have all been difficult, where it's impossible to communicate directly with decision makers. Small, local banks have always been quick to serve.