[Scott Douglas]

So, just to update this thread and report what happened.
We ordered another new one, got it and proceeded to charge it first thing. Once charged up I started to set it up and next thing I know it's telling me it'll work just like her old one and all her content is there. Since I don't use it I handed it to her and asked her to check it out.
Sure enough, all her 'stuff' was there except her passwords for different accounts. She was OK with that as we've been going thru and trying to get things straight on a number of different accounts so she was gladly signing in and starting from scratch on some of those.
The newest one hasn't shut off once on her.
The only thing she hasn't gotten 'new' is an Etsy account and Instagram. She didn't recall ever having an Instagram account so that's OK that it's not there. It seems others are complaining about Etsy so she's holding off on getting that updated.
So, basically all's well.
I wiped the first new one and put it in its box and mailed it back to Amazon just this afternoon.
I'd like to thank all of you who chimed in on this.
Maybe I'll be able to save the old one if I can get the plug out of the charge port.
I think I need some dental tools to do it though. Dang thing broke off flush with nothing sticking out.