Quote:
Originally Posted by Zeke
I think the solution is to call to cancel your service. They will turn you over to a customer retention person that will do anything to keep you. They get paid for performance.
I recently switched internet providers. When I called Spectrum to get a better deal the guy said no soup for you. So I called the competition and had installation within 48 hours. I then called back and told S to disconnect. They shifted my call and the lady would do anything to keep me.
I asked if she would have me call the new service and come rip it out after one or two days? I said don't be ridiculous, you had your chance because on the first call I had asked for a CR person and was denied. She kept on. I could feel her job slipping away as she became more desperate.
Sorry babe.
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I had the same experience a month ago. I called two times and politely asked for a cheaper package. They refused both times. Second time I said I'd be looking for a different provider. I found a deal I could live with and fired Spectrum. A few days later they called and offered a huge discount. I said I was done with Spectrum. All I needed was $20 off my monthly bill. They lost a good customer and I found a better provider.