Quote:
Originally Posted by Zeke
I think the solution is to call to cancel your service. They will turn you over to a customer retention person that will do anything to keep you. They get paid for performance.
I recently switched internet providers. When I called Spectrum to get a better deal the guy said no soup for you. So I called the competition and had installation within 48 hours. I then called back and told S to disconnect. They shifted my call and the lady would do anything to keep me.
I asked if she would have me call the new service and come rip it out after one or two days? I said don't be ridiculous, you had your chance because on the first call I had asked for a CR person and was denied. She kept on. I could feel her job slipping away as she became more desperate.
Sorry babe.
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I do that with my cable and internet provider. About every 24 months I call and say cancel service. I complain about the price, and they always seem to have access to some mystery discount price regular customer service can't find.
Last time they said if I took their home phone service, it would be a package deal and drop my total bill. I need a land line like I need a punch in the nose or a kick to the nuts. So they said to come in to pick up my new equipment. They have a good restaurant next door, so my wife and I went to eat, and I got a box of something. I shoved it in my closet untouched. I have a reminder on my phone to call them when the discount is up, and cancel the phone. I have no idea what that land line phone number is, and I don't care.