Quote:
Originally Posted by JackDidley
I had the same experience a month ago. I called two times and politely asked for a cheaper package. They refused both times. Second time I said I'd be looking for a different provider. I found a deal I could live with and fired Spectrum. A few days later they called and offered a huge discount. I said I was done with Spectrum. All I needed was $20 off my monthly bill. They lost a good customer and I found a better provider.
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One of the many things I simply do not understand about so many large "service" providers, is the catering to new clients over established customers.
My bill is paid electronically, all automated. Never ever late, never wrong, just paid in full for many years. Yet a new client signs up, and they get a hefty discount, and is sometimes late to pay and they will change to another company for a nickle less.
They really should work hard to keep the long time clients at the cheapest rates. It just does not happen. It makes no sense.