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It's just one of those things where the tablet credit card readers started putting the tip option on there and lo and behold everyone felt guilted into putting tip, even if it were completely absurd to do so. Businesses saw that people were tipping and changed the options from 0-5-10-15-20 to 15-18-20-25.
From other conversations I've seen, it's super weird for the cashiers as well. The cashier at a take-out restaurant knows that a tip isn't expected, but now they have to stand there and smile while yet another customer gets mad about it.
For what it's worth I don't think anyone is upset when you use the custom option and put in 0% if that were the norm five years ago.
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