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It's easy to take a website's .html and spoof it.
Some email links look authentic but are not when examined. Krol1 vs Kroll. Or bobby.Kroll.com. A roll-over shows an AOL account. etc.
Same with sending information to 'official address'.
It will be a PO box at a drop building, along with hundreds of other vapor accounts.
Only deal with proven company contacts, and even then give them the limited information required.
(oh, and the IRS/FBI/Police will never call you for a payment to avoid jail)
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Meanwhile other things are still happening.
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