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I have used all 3 for years
Credit Union: Best customer service
Small Local Bank: Very close to CU if not the same
BoA: the only bad thing I can say about BoA is they have very long lines with only 1 or maybe 2 tellers. CU and small bank are miniscule compared to BoA but have more tellers. I have Karen'ed about it.
I'm sure it was taken very seriously at the top.
Small bank, I once sent out a glowing email to three people I was working with, particularly about one person. One of the other two sent it to corporate and the president of the frickin bank emailed me and then called me talk with me more about my experience. Ended up doing a video interview that was shown at their annual board meeting.
Writing positive notes about businesses I interact with is one of the small joys in my life. Amazing the results sometimes.
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Tru6 Restoration & Design
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