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Ok, I'll be the outlier and recommend a big bank: Chase.
There's a chase branch near me in a classic modern building from the early 60s. It has a cool 60's fountain in front, and a giant sequoia tree, and parking.
I originally went in and opened an account because I had white hot anger for bank of america, and at the time the bank was a washington mutual. My experience there was terrific, the bank gave me any guff at all I'd go in and talk to a person and it was figured out.
Washington Mutual went broke and got boughted by Chase and... my experience is still awesome at that branch.
Mostly I do my banking online but I have a butch lady there thats 'my banker'. There's stuff that banks find hard, like moving stock 'in kind', or whatever. I talk to her, then start the process, and then she shepherds the mechanics through their system and calls me when its done.
One time I had trouble validating a transfer to a different bank, I followed their process and it dint work. So I drove to the branch and sat drinking their coffee and looking at the fountain under the sequoia while some other guy called the mothership and got it working.
Wife had the kid's bank accounts at usaa, kept defending it for their whole lives. Man... if you wanted to make someone hate a bank... anyway they're adults now, I opened accounts for them and now they've got a person too. No fees, business accounts, etc. Its ridiculously good.
Every year or so they ask to manage my money or something and I decline.
And bank of america... I still have my first bank account with them, I have an ira there, and they give me a really good credit card but... I seriously think the people there are developmentally disabled. Its a good credit card so I put up with it but man oh man is that a broken bank. Total clown show. Like... go in to ask a question, they have a phone in the front and you call corporate on their damn phone. And corporate has no clue. Thats a seriously unhealthy environment, peter principal to the max.
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