Quote:
Originally Posted by rfuerst911sc
What did you expect him to say ? Yeah we do this crap all the time what's the problem ? Nope . Your expectations of a professional install are valid . Their expectation of slamming it together and getting paid are not . Hopefully the 2nd time around they do a better job .
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He could be right - almost never happened before because almost never is a customer watching or checking what they are doing while having professional experience with similar designs, processes and issues. Customer does not know it all but is picking up on processes and results that are at the very least questionable.
I've asked for a plan for Tuesday (the actual trained tech. coming). They have a chance to recover some of the faith I originally had. If the trained tech. (he is also the General Manager) stays and sees that things are done methodically and properly that could be a good sign. I'm cynical, so what might happen is he comes talks to his tech. and lays out what to do and leaves to help the company owner with sales calls.