Quote:
Originally Posted by hcoles
He could be right - almost never happened before because almost never is a customer watching or checking what they are doing while having professional experience with similar designs, processes and issues. Customer does not know it all but is picking up on processes and results that are at the very least questionable.
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exactly. He should have said "We've been probing the depths of crappy installs for some time and making more and more money every month. I'm disappointed that someone finally figured us out" but that would require accountability for ripping people off.