[masraum]

Nice, good customer service is a great thing.

THere are a few sites around the 'Net that have folks that help troubleshoot appliances. THose sites are associated with appliance parts houses. I've probably used them at least half a dozen times over the last 20 years to fix refrigerators, dryers, dishwashers, etc.... Get on, provide your problem or stick it into a search or in some menus, provide your appliance make and model and you get something similar (that sort of problem is usually caused by a faulty boobalator valve.
"THe part number for the boobalator valve for an Amana Whizbang 9000 is ABC123, and you can buy it here for $22.99."

I suspect it has saved me a lot of money over the years, Very nice that you were able to get similar service from a manufacturer.