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Registered
Join Date: Jun 2000
Location: bottom left corner of the world
Posts: 22,913
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A good thing to do is to speak in a very neutral tone of voice and drop in a few legal terms so they know you can be BIG trouble if they don't take this opportunity to resolve the issue.
Example "It would be considered fair and reasonable to get a refund as the product is not fit for the purpose."
Last edited by Bill Douglas; 09-28-2023 at 08:48 PM..
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