[john70t]

What a f'd up experience. You've been carrying around that weight that burden and need to let it go. For you and everyone else. Go talk to that vet in person and tell them everything that went wrong. It's your call whether to relate it all loudly right in front of all the other employees and customers. Everyone has a boss and a reputation. But people do make mistakes they regret later.

Give him/her a chance to somehow explain and apologize. There is a phone book with a list of other businesses. You are owed that. But arrive open handed and leave open handed. Some kinds of stupid can't be fixed. He or she may have realized this already or maybe they are incapable. Your mere presence will say more than enough. Humans are also pack animals capable of correcting the bad ones. Maybe not now but later on that karma catches up. And then you will have personal closure and know perhaps something has been made better .