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Slaves to AI
Is it me or is technology becoming more of a pain in the A. New technology isn't all good. Today, I switched internet and mobil service and was at the store 4 times today and spent 3 hours on the phone at home. I was able to transfer internet over to the new provider. The mobile switch didn't work the store finally gave up for the day and phone support on the phone gave up, too. They weren't able to transfer, and want to try again tomorrow.
Also, I'm in jeopardy of losing my phone #. One of the girls assisting me hit the wrong key. So they're uncertain that I will keep my number.
This isn't the only incident. The company I work for makes us use an ap to sign up for insurance every year rather than fill out forms. It never works. We have to have the company administrator fix the problem every year after spending 3 or 4 hours on the phone trying to sign up for insurance. We can't just sign up on the insurance company's website; have to use an app.Sounded so, simple.
Last year lost all internet service. Talked to the provider who determined it was a Netgear issue. So, on the phone with Netgear until midnight. Spoke to several people in customer service until it was determined Netgear hadn't updated the router in 5 years. Half the time on the phone was waiting for all the updates to complete. BTW, I think they charged me for the fix, if I remember.
These are just some of the many examples
The company I work for needed me to sign up for another app. I did but, can't log on. This happened to the guy I've been working with for a year. We both told the office that we signed up and the app doesn't work, and told the girl from the office we did everything we could and we're done with apps.
I can't wait until AI makes my life more simple.
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