|
I don’t see what ai has to do with any of it. Flat out incompetent org, I bet it’s dumb people from top to bottom. Exec answers to short term profits for shareholders. Walk with your feet.
Modern tech is great but most people don’t know how to use it. A lot of it’s so good it looks like it’s working when it’s broken in some fundamental way.
When I switched internet from comcast to quantum I had a heck of a time with them skipping the install appointment. I’d wait, they’d no show and they’d give me $165 no show credit. Then they show up unscheduled when I am out of town and I tell them to get stuffed, I’ll call you. They no showed the next 2 scheduled appointments. I’m up over $600 in credit, will pay for my service for a year.
Finally 8 weeks into it I got through to a manager and morning of next appointment I called to make sure they were showing - indeed no one had taken my ticket!
Guy got a crew out and… there’s no wires on my pole, I was scheduled to connect to a box over 1200’ away and they don’t have cables that long and no way to hang them along the streets to my house. We found a closer box 400’ away, got me reassigned, they called in the cable hanging crew to reach the pole by my house and job was finally done with me doing the routing from the street because I wanted it done right. Bottleneck was that installers are paid by the install and knew mine was going to take time because the planners had messed up.
The guy I worked with was going to use my install as an example to drive some changes. Who knows though. Can’t imagine the incentives it would take to entice me to wade into that mess.
I’d say root cause is bad executive incentives and that’s down to bad boards and shareholders not paying attention.
|