[masraum]

Originally Posted by john70t

There should be a law.
(and, NO, I'm not kidding.)

Power went out. I called customer service.
Expected to to speak with a real human being employed. Don't care who it is.

Cost of business for them. Like employing real human cashiers at the check out.

The utility company is a public monopoly.
(Ignore all past details of infrastructure and previous expenditures..blah blah )
Actually it's my money.
My services.
Utilities have gone up 5x over the last decade or so.

Got a 'person' on the phone after an hour or three on hold.
Sexy 'white woman' 20-30yo of course.
I asked if 'she' was human.
Of course. Yes!
She remembered me from a call several hours ago after hundreds of calls.
'Her' voice was still perfect.

I said Bull.

You should have asked her what she was wearing!

I have done telephone support (granted, very high tech stuff, so not nearly as many calls per day), and there are times where you recognize a person's name when you see it in a ticket maybe name and voice and the way that they talk stands out to you. It is possible that it was a real person that remembered you. It's also possible that she was 50 or 60. As much phone support as I've done, I can tell you that our mental images can sometimes be worlds apart from reality. I have to think that AI is mostly not so good that you wouldn't have realized based on speech, but maybe some big companies are paying the big bucks for the systems with voices and natural sounding speach.