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Originally Posted by wdfifteen

Do prime members get special customer service?

If what you order is "Prime" then the returns have always been easy and hassle free. It's not so much that Prime folks get preferential treatment. It's that if an item was Prime (mostly "fulfilled by Amazon", although I think some are drop shipped) then the returns are easily done online and are pain free. I've even managed to "chat" with a real person a few times and have even spoken to cust svc a few times, but that's rarely needed.