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I sell a fair amount on Ebay, and I have always added "no returns or refunds" to my listings.
I have over 100 sales and have only had one guy be a problem. I ended up splitting the difference with him refunding half of the transaction. Refund him half and you are still probably ahead by not wasting any more time over a few bucks, and he goes away.
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1982 911 Targa, 3.0L ROW with Webers
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