[masraum]

Originally Posted by stomachmonkey

Apparently i was less than nice to them as my wife said after they left i owed them an apology for my tone.

I guess she may be righ, she usually is, but they were not transparent and wasted my time and, maybe not intentionally, insulted my integrity.

I vote, "no, you don't owe them an apology." In my opinion, you were told one thing and then got a bit of something else, a bit of bait and switch. I'm sure that 99% of folks out there go for it, because it saves them some out of pocket, but as you said, it sounds like a bit of potentially borderline fraudulent working of the system. (maybe not, but probably)

If they'd been straight up and less obnoxious from the beginning of the visit, I'm sure that your tone would have been fine.