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I’ve done many over the years. (But it’s been a long time).
One of the biggest differences is it is very very expensive.
One of the similarities is it’s fairly random. You can get a decent arbitrator (or panel), or you can get some that are just there to collect their checks. For the most part, I’ve not been impressed (both with AAA and JAMS).
My suggestion: do everything you possibly can to settle your dispute with the court or arbitration.
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