[masraum]

Originally Posted by matthewb0051

You are probably right. However, I can't understand why none of them took out their phone and did a quick Google.

You'd be surprised how many folks don't think about trying to find a solution. I work in IT. I've always been in positions where problem solving was one of the most important skills. While it's great to know something so well that you know the solution based on understanding how the system works, one of the other VERY important skills is knowing that you can often find an answer via google or documentation. Lots of folks just throw up their hands and say "WTF" and never think "I should see if I can find the answer."